FAQ How to Login

Internal users

How do i login as an internal user?

Enter your volvocars.com e-mail address or CDSID to log in (e.g. john.smith@volvocars.com or jsmith@volvocars.com).


Partner users

How do i login as a partner user?

Enter your external CDSID followed by @volvocars.biz (e.g. j-smith@volvocars.biz)

If you are an external partner and you are trying to access an externally shared resource, please try to clear your browser cache or use your browser’s “InPrivate” or “Incognito” mode and try again.


I followed the instructions and i still cannot login?


Contact us

Service Desk is available to support you 24/7 through 365 days of the year.  
You can contact Service Desk by dialing the:

 - Internal numbers using your Volvo-sponsored phones

 - External numbers using your personal cell phone or landline telephones.

Please refer to the following sections that list out the numbers based on where you are situated across the globe.


Europe
Call the internal number 1000 ( Not applicable for Austria)

If you are using a personal mobile phone or a landline telephone, please use the following external numbers:


Country

External number

Sweden

 +46 31591000

Sweden, Factory

 +46 31599070

Gent, Belgium

 +32 92502310

Brussels, Belgium

 +32 24827100

Daventry, UK

 +44 1327303511

Maindenhead, UK

 +44 1628422600

Ireland

 +35 31-4631211

France

 +33 156835330

Swizerland

 +41 448742120

Greece

 +30 2105794950

Austria

 +43 1701289100

 

 

Asia
Call the internal number 1000

If you are using a personal mobile phone or a landline telephone, please use the following external numbers:


Country

External number

Shanghai, China

+86 2138586300

Chengdu, China

+86 2862816300

Beijing, China

+86 1084445260

Zhangjiakou, China

+86 3135636300

Daqing, China

+86 4598108868

Luqiao, China

+86 57682727300

Korea

+82 237813810

Russia

+7 4957820233 


Rest of the world

Call the internal number 1000 (Only applicable for South Africa and Brazil)

If you are using a personal mobile phone or a landline telephone, please use the following external numbers:


Country

External number

Brazil

+55-23486730

South Africa

+27-124504990

US

+1-877-551-4999

 

 

All other countries

+46 31591000